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Three AI Certifications, Three Governance Problems
Last year I spent a week talking to C-suite members individually as part of a wider governance assessment. The company was already using AI in several places. Some of it sanctioned. Some of it not. A couple of tools had been quietly adopted by teams who never thought to ask permission because they did not…
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Complaints Handling Becomes a Real Governance Control
When the Freedom of Information Act came into force, I was brought in to build and manage an internal audit team for a large government agency. The FOI compliance picture wasn’t the reason I was there. It emerged during the audit. Requests that had been missed entirely. Others within days of breaching the statutory deadline.…