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Complaints Handling Becomes a Real Governance Control

When the Freedom of Information Act came into force, I was brought in to build and manage an internal audit team for a large government agency. The FOI compliance picture wasn’t the reason I was there. It emerged during the audit. Requests that had been missed entirely. Others within days of breaching the statutory deadline.…
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What GDPR Actually Ask For

Most GDPR programmes spend too much time producing artefacts and not enough time proving judgement. Somewhere along the way, privacy compliance became a document factory. Another policy. Another register. Another DPIA filed in a folder nobody opens. But that is not what the law asks for. UK GDPR asks for something more practical and more…